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Frequently asked questions
Quick answers about collecting CVs, searching your talent pool, and managing submissions.
How do I share my portal with candidates?
After you sign in, open your dashboard and copy the public portal link. Send that link by email, WhatsApp, or your careers page. Candidates use it to upload their CV without needing an account.
Why is a CV still showing as pending?
Pending means the CV was received but is still being prepared for search. This usually finishes within a minute. If it stays pending for longer, check back shortly or contact your administrator.
What file types can candidates upload?
PDF and Word documents are supported, up to 10 MB per file. PDFs can be opened in your browser using View; Word files can be downloaded.
How does search work?
Type what you are looking for in plain language—for example, a job title, skill, or industry. The system finds relevant CVs and highlights matching phrases where possible.
What is the difference between View and Download?
View opens a PDF in a new browser tab. Download saves a copy to your device. View is available for PDFs only.
Can I find candidates by name or email?
Yes. Use the Candidates page to search by name, email, or file name. The dashboard search is best for skills and experience across your whole pool.
I forgot my agency URL name. What should I do?
It is the short name in your portal URL (for example, /agency/your-agency). Check any link you previously shared with candidates, or ask a colleague who has access.
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